Brand new parcel-handling app for logistics giants InPost

InPost is an innovative logistics company based in Poland, offering automated parcel delivery services through its extensive network of smart lockers. The company is the biggest parcel shipping platform in Europe, acquired by the French holding company as one of the biggest IPO in 2021. With a user-friendly mobile app, used by more than 10M users, and online platform, InPost provides convenient and efficient solutions for sending, receiving, and returning parcels. The company’s focus on technology and customer satisfaction has revolutionized the logistics industry, making it a popular choice for millions of users worldwide.

InPost is an innovative logistics company based in Poland, offering automated parcel delivery services through its extensive network of smart lockers. The company is the biggest parcel shipping platform in Europe, acquired by the French holding company as one of the biggest IPO in 2021. With a user-friendly mobile app, used by more than 10M users, and online platform, InPost provides convenient and efficient solutions for sending, receiving, and returning parcels. The company’s focus on technology and customer satisfaction has revolutionized the logistics industry, making it a popular choice for millions of users worldwide.

Challenges faced by Inpost

Challenges faced by Inpost

Amidst rapid growth, InPost required urgent help to build a new app in one of their markets. Since the existing app, serving Poland’s market, cannot be applied there due to different complexities in functionality and UX expectations — a new app that would enable communication with the customer had to be built from scratch, while ensuring it becomes the premise for the new global super app. Key challenges included:

1

Interdepartmental Coordination and Decision-Maker Engagement: InPost needed to develop a new app for the new market quickly, but lacked clear interdepartmental coordination.

2

Market Analysis and User Experience Customization: Adapting the app to the new market’s distinct complexities and user expectations.

3

Scope Management and Project Communication: With a larger vision of a pan-European superapp, managing feature priorities and stakeholder expectations was critical.

4

Deadline: 3 months launch to market.

Amidst rapid growth, InPost required urgent help to build a new app in one of their markets. Since the existing app, serving Poland’s market, cannot be applied there due to different complexities in functionality and UX expectations — a new app that would enable communication with the customer had to be built from scratch, while ensuring it becomes the premise for the new global super app. Key challenges included:

1

Interdepartmental Coordination and Decision-Maker Engagement: InPost needed to develop a new app for the new market quickly, but lacked clear interdepartmental coordination.

2

Market Analysis and User Experience Customization: Adapting the app to the new market’s distinct complexities and user expectations.

3

Scope Management and Project Communication: With a larger vision of a pan-European superapp, managing feature priorities and stakeholder expectations was critical.

4

Deadline: 3 months launch to market.

Our role

deverium began the collaboration with InPost based on a recommendation, initially contracted to aid in mobile development to build an global mobile app. The assistance evolved into a very strategic partnership, which involves leading an urgent mobile development project for the new market and long term collaboration on building a company global superapp. deverium team assumed several new roles to help execute a unique project, which included leading the product development, interdepartmental coordination, shaping the tech team, coordinating thorough market analysis, prioritizing feature selection with subsequent projects in mind, planning of the project roadmap and pipeline, process development and testing, all while bridging the gap between decision makers and developers to ensure a smooth development process.

Our role

deverium began the collaboration with InPost based on a recommendation, initially contracted to aid in mobile development to build an global mobile app. The assistance evolved into a very strategic partnership, which involves leading an urgent mobile development project for the new market and long term collaboration on building a company global superapp. deverium team assumed several new roles to help execute a unique project, which included leading the product development, interdepartmental coordination, shaping the tech team, coordinating thorough market analysis, prioritizing feature selection with subsequent projects in mind, planning of the project roadmap and pipeline, process development and testing, all while bridging the gap between decision makers and developers to ensure a smooth development process.

The solution

Despite several challenges that are expected in a very ambitious project, deverium demonstrated proactive problem-solving and leadership, taking charge of the project and ensuring successful delivery.

Holistic Coordination: deverium unified interdepartmental collaboration by creating a steering committee, ensuring smooth progress through seamless communication.

 

Market-Centric Adaptation: deverium navigated complex market analysis and tailored the app to the new market user expectations, enhancing its effectiveness.

 

Effective Execution: deverium managed stakeholder expectations, aligned project scope, bridged communication gaps, and optimized processes for a successful outcome. Feature Selection and Managing

 

Expectations: deverium had to align the project’s scope with the broader vision while ensuring the timely delivery of essential features for a new market, while prioritizing feature selection that would save time down the road when building the brand new SuperApp.

 

Process Development and Testing: Adapting the tech life cycle for international use and determining a suitable testing approach were key challenges. deverium had to find a way to implement proper processes without adversely affecting the larger project goals, ensuring a consistent and efficient development process.

 

The efforts to bridge gaps between departments, streamline processes, and shape the tech team contributed significantly to the project’s overall success.

“We began working with deverium specifically for their expertise in mobile app development. But as we discussed our partnership, they came through with more support that we originally envisioned, through their skills in testing automation, process optimization, and inclusive design.”

Aurelijus Valeisa

Senior Director of Technology,

InPost

Results achieved

This project’s success and challenge resolution highlight deverium and InPost’s commitment to short-term goals and solutions that are forward thinking that save time and money when other projects follow. Resource efficiency, communication, and UX focus drove the impactful outcome that the deverium team is very proud of:

1

Effective Launch Readiness: Overcoming complexities, the app was prepared for a UK launch in the expected time frame. Deverium’s expertise and proactive project ownership approach played a vital role in achieving this milestone.

2

Strategic Modularization for Growth: foreseeing expansion, deverium’s modularization will enhance the scalability and seamless of a new InPost SuperApp

3

Uniformity Through Standardization: Modular norms ensured coherence and efficiency, expediting development for the app that will be the foundation for the development of the SuperApp.

“Deverium has taken a ground-up approach to preparing our mobile app for the global market, breaking down our existing system into its component parts and working to optimize it for different markets. They take a wide view, and we’re seeing excellent results on a surprisingly short timeline.”

Aurelius Valeisa

Senior Director of Technology, InPost

Results achieved

This project’s success and challenge resolution highlight deverium and InPost’s commitment to short-term goals and solutions that are forward thinking that save time and money when other projects follow. Resource efficiency, communication, and UX focus drove the impactful outcome that the deverium team is very proud of:

1

Effective Launch Readiness: Overcoming complexities, the app was prepared for a UK launch in the expected time frame. Deverium’s expertise and proactive project ownership approach played a vital role in achieving this milestone.

2

Strategic Modularization for Growth: foreseeing expansion, deverium’s modularization will enhance the scalability and seamless of a new InPost SuperApp

3

Uniformity Through Standardization: Modular norms ensured coherence and efficiency, expediting development for the app that will be the foundation for the development of the SuperApp.

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CEO, Co-Founder

Erika, known as the champion of innovation and a curious strategist at heart, is a force to be reckoned with in the world of business development and digital transformation.In the past, Erika worked as an Executive & Board Member at major companies and startups in Tech, Fintech, Telco & Media industries, where she successfully led the Strategy & Business Development divisions. She has also co-founded the largest Innovation & Tech Festival in Baltics, LOGIN. Furthermore, she is an active member of the Lithuanian Tech community, serving as the ambassador of the WomenGoTech mentorship initiative and the board member of Fintech Hub LT.

Darius Liubinas

Co-Founder

Darius is the IT transformation professional and self-described geek with a strong set of technical and interpersonal skills—a killer combination that has bolstered his success over the last ten years. Through years of international work experience, he has managed diverse teams and completed complex assignments in such areas as IT development, organizational change management, and big infrastructure and network development projects. Over his career of more than 15 years in telecommunications and Fintech industries, Darius has transformed big enterprise companies and led enormous business projects in Nordics and Europe. His sharp eye for detail and his dogged pursuit of the most efficient solutions possible have made him into thes keen and reliable tech industry leader that he is.

Edvardas Maslauskas

Head of Technology, Co-Founder

Edvardas is always ahead of the curve when it comes to delivering high-quality digital solutions and products. He has a vast knowledge of various technologies and platforms and a proven track record of leading complex enterprise-level mobile software development projects, while overseeing the whole SDLC process. In addition to his passion for all things tech, he also excels in leading teams, managing relationships, and supporting tech product development. He has led numerous multicultural teams developing products for Fintech companies in the area of AI and Machine learning , earning himself a well-deserved reputation as a mobile technology leader and the go-to person when it comes to digital transformation.